Services Information Center

Detailed FAQs about symptoms, preparations, timing, pricing, and results for all Mascot Healthcare services

General Consultation
Ultrasound Scans
Laboratory Tests
Health Checks
Specialty Care

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General Consultation

Our general consultation service treats everyday non-emergency conditions, by appointment. Open Monday-Saturday, 9AM-5PM.

Wait Time

Average 5-20 minutes during regular hours. Peak times: 10AM-12PM & 2PM-4PM.

Consultation Fee

Starting from ₦5,000. Registration: ₦1,000 (new), ₦500 (follow-up), ₦2,000 (family card).

What to Bring

ID, previous medical records, medication list, and payment method.

Symptoms & Conditions

What symptoms/conditions can be treated at a general consultation?

We treat a wide range of non-emergency conditions including: fevers, cold/flu, respiratory infections, skin rashes, minor injuries, UTIs, stomach issues, headaches, allergies, chronic condition follow-ups, and preventive care. For emergencies, visit a hospital.

Preparation

How should I prepare for my visit?

1. Bring valid ID
2. List current medications
3. Note symptoms/duration
4. Previous medical records if available
5. Payment method (cash/card)
6. Wear comfortable clothing
7. For children: immunization records

Timing

What's the best time to visit to avoid waiting?

Least busy times: Early morning (9AM-10AM) or late afternoon (4PM-5PM). Peak hours: 10AM-12PM and 2PM-4PM. Weekdays are generally less busy than Saturdays. Average consultation time: 15-30 minutes.

Pricing

What's included in the consultation fee?

Consultation fee (from ₦5,000) includes: Doctor's assessment, physical examination, diagnosis, treatment plan, and basic advice. Additional costs: Medications, tests, procedures, or specialist referrals. Registration card valid for 1 year.

Results & Follow-up

When will I get prescriptions or test results?

Prescriptions: Immediately after consultation. Lab test results: 24-48 hours for routine tests, 3-5 days for specialized tests. Follow-up: Usually 3-7 days for acute conditions, 1-3 months for chronic conditions. Telemedicine follow-up available.

Availability

Can I bring family members? Pediatric care?

Yes! Family registration card (₦2,000) covers all members. Pediatric care available for children of all ages. Well-child checks, immunizations, and sick visits. Privacy maintained during individual consultations. Elderly care with special attention.

General Consultation Pricing
General Consultation
From ₦5,000
New Patient Registration
₦1,000
Follow-Up Consultation
₦500
Family Registration Card
₦2,000
Emergency Visit Surcharge
+₦2,000

Ultrasound Scan Services

Professional ultrasound imaging services with immediate reporting. Performed by experienced sonographers using modern equipment.

Appointment Needed

Scans are by appointment. Same-day slots are often available — call or book online.

Procedure Time

Scan duration: 15-30 minutes. Total visit time: 45-60 minutes including preparation and reporting.

Report Delivery

Immediate verbal findings. Printed report with images provided within 15 minutes after scan.

Symptoms & Conditions

When do I need an ultrasound scan?

Abdominal pain, pelvic pain, pregnancy confirmation/dating, fetal development checks, suspected gallstones/kidney stones, liver issues, breast lumps, thyroid nodules, muscle/joint pain, fertility assessments, menstrual irregularities, or as recommended by your doctor.

Preparation

How to prepare for different ultrasound types?

Abdominal: Fast 6-8 hours, full bladder
Pelvic/OB: Full bladder, empty for transvaginal
Renal: Full bladder
Breast/Thyroid: No preparation
Wear loose, comfortable clothing. Remove jewelry from scan area.

Timing

Best time for pregnancy/fertility scans?

Early pregnancy: 6-8 weeks for dating
Nuchal translucency: 11-13 weeks
Growth scan: 28-32 weeks
Follicle tracking: Days 10-14 of cycle
Schedule morning appointments for better clarity.

Pricing

What affects ultrasound scan pricing?

Scan type, complexity, duration, and need for specialist review. Basic scans from ₦7,000. Additional costs: 3D/4D imaging, specialist consultation. Package deals available for multiple scans. Doctor's consultation fee separate if needed.

Results & Follow-up

When and how do I get ultrasound results?

Immediate: Verbal findings during scan
15 minutes: Printed report with images
Digital copies: Available via email/WhatsApp
Doctor review: Included or ₦2,000 additional
Specialist referral: If abnormalities detected

Availability

Scan availability for specific conditions?

Daily: Abdominal, pelvic, renal scans
Weekdays: Breast, thyroid, scrotal scans
By appointment: 3D/4D pregnancy, Doppler studies
Emergency scans: Available for acute pain
Male sonographer available for male patients.

Ultrasound Scan Pricing
Abdominal Ultrasound
₦9,000
Pregnancy/Pelvic Scan
₦7,000
Breast Ultrasound
₦8,000
Thyroid Ultrasound
₦8,000
Renal/Bladder Scan
₦7,500
Transvaginal Scan
₦8,000
Doppler Studies
+₦3,000
Scan Type
Preparation Required
Average Duration
Abdominal
Fasting 6-8 hours, full bladder
20-30 minutes
Pelvic/OB
Full bladder
15-25 minutes
Breast
No preparation
15-20 minutes
Thyroid
No preparation
10-15 minutes
Renal
Full bladder
15-20 minutes

Laboratory Test Services

Comprehensive laboratory testing with accurate results. Partnered with accredited labs for specialized tests.

Sample Collection

Blood, urine, stool, swab samples collected on-site. Fasting required for some tests (8-12 hours).

Result Time

Routine tests: 24-48 hours. Specialized tests: 3-7 days. Urgent tests: 4-6 hours (extra charge).

Accuracy

Partnered with ISO-certified labs. Quality control measures. Results interpreted by doctors.

Symptoms & Conditions

Which tests for common symptoms?

Fever/fatigue: Malaria, typhoid, CBC, CRP
Abdominal pain: Liver function, amylase, stool test
Urinary symptoms: Urinalysis, culture, STI panel
Weight changes: Thyroid, glucose, lipid profile
Joint pain: Rheumatoid factor, uric acid
Doctor consultation recommended for test selection.

Preparation

Fasting and medication guidelines?

Fasting required (8-12hrs): Glucose, lipid profile, liver function
Morning samples best: Hormone tests
Medications: Continue unless doctor advises otherwise
Avoid: Alcohol 24hrs before, strenuous exercise
Bring: Doctor's referral, medication list

Timing

Best time for sample collection?

Morning (8AM-12PM): Fasting tests, hormone tests
Any time: CBC, urinalysis, routine tests
Specific timing: Cortisol (8AM/4PM), glucose tolerance (scheduled)
Menstrual cycle: Hormone tests specific days
Last meal before fasting: 8PM previous night

Pricing

Test packages and individual pricing?

Basic tests: From ₦5,000
Comprehensive packages: ₦25,000-₦100,000
Specialized tests: ₦10,000-₦50,000
Package savings: 15-30% compared to individual tests
HMO/insurance: Not accepted directly

Results & Follow-up

How to get results and interpretation?

Collection: In-person at clinic
Digital: Email/WhatsApp available
Interpretation: Free with doctor consultation
Timeline: SMS notification when ready
Storage: Results kept for 2 years
Second opinion: Can transfer to other doctors

Availability

Which tests are available on-site vs external?

On-site (same day): Malaria, typhoid, urinalysis, pregnancy, glucose
External lab (24-48hrs): Hormones, tumor markers, specialized tests
Not available: Genetic testing, some rare tests
Turnaround: Confirmed at time of sample collection

Common Laboratory Test Pricing
Full Blood Count (FBC/CBC)
₦5,000
Malaria Parasite Test
₦2,500
Typhoid Test (Widal)
₦3,500
Urinalysis
₦2,500
Pregnancy Test
₦1,500
Fasting Blood Sugar
₦3,000
Liver Function Test
₦8,000
Kidney Function Test
₦7,000
Lipid Profile
₦7,500
STI Screening (Basic)
₦12,000

Health Check Packages

Comprehensive preventive health screening packages tailored to different age groups, genders, and health goals.

Packages Available

Basic, Executive, Comprehensive, Senior, Women's, Men's, Pre-employment, Pre-marital packages.

Duration

Complete health check: 2-4 hours. Results and doctor consultation: Additional 30-60 minutes.

Report

Comprehensive report with explanations, risk assessment, and personalized recommendations.

Symptoms & Conditions

Who should get which health check package?

Basic (Under 35): Annual screening, no symptoms
Executive (35-50): Busy professionals, stress
Comprehensive (50+): Age-related risks
Women's: Hormonal, reproductive health
Men's: Prostate, cardiovascular focus
Senior (65+): Comprehensive geriatric assessment

Preparation

How to prepare for comprehensive health check?

Fasting: 10-12 hours (water allowed)
Medications: Discuss with doctor
Avoid: Alcohol 48hrs, strenuous exercise 24hrs
Bring: ID, medication list, previous reports
Clothing: Comfortable, loose-fitting
Timing: Morning appointment recommended

Timing

How long does complete health check take?

Registration & vitals: 15 minutes
Sample collection: 30 minutes
Consultations: 30-45 minutes
Tests (ECG, ultrasound): 45-60 minutes
Total: 2-4 hours
Results discussion: 1-2 days later (30min)

Pricing

What's included in different package prices?

Basic (₦45,000): Consultation, basic tests
Executive (₦75,000): +ECG, stress test, more blood tests
Comprehensive (₦120,000): +Ultrasound, cancer markers
Payment plans: Available for packages >₦100,000
Corporate rates: Available for group bookings

Results & Follow-up

When and how are health check results provided?

Timeline: Complete report in 3-5 working days
Format: Printed binder + digital copy
Review: 30-minute doctor consultation included
Action plan: Personalized recommendations provided
Follow-up: 6-month or 1-year follow-up scheduled
Specialist referral: If abnormalities detected

Availability

Scheduling and availability of packages?

Scheduling: Book 2-3 days in advance
Days: Monday-Friday preferred
Time: Morning slots (8AM-11AM)
Group bookings: Available for families/companies
Home service: Available for executives (extra charge)
Express service: Same-day results (+₦20,000)

Health Check Package Pricing
Basic Health Check
From ₦45,000
Executive Health Check
From ₦75,000
Comprehensive Health Check
From ₦120,000
Women's Health Package
₦85,000
Men's Health Package
₦80,000
Senior Health Check (65+)
₦150,000
Pre-marital Screening
₦65,000/couple
Pre-employment Medical
₦40,000

Specialty Care Services

Focused care in gynecology, dermatology, urology, and STI treatment with specialized expertise.

Gynecology

Women's health, fertility, pregnancy care, menstrual disorders.

Dermatology

Skin conditions, eczema, psoriasis, skin infections, cosmetic concerns.

Urology/STI

Urinary issues, prostate health, STI testing/treatment, sexual health counseling.

Symptoms & Conditions

When to see a specialist vs general doctor?

Gynecology: Irregular periods, pelvic pain, fertility issues, abnormal discharge
Dermatology: Persistent rashes, acne not improving, suspicious moles, hair loss, nail problems
Urology/STI: Urinary symptoms, sexual health concerns, STI exposure, prostate issues

Preparation

How to prepare for specialty consultations?

Gynecology: Avoid intercourse 48hrs, no vaginal creams, note menstrual dates
Dermatology: No makeup/skincare products on affected area, list current products
Urology: Full bladder may be needed, note urinary patterns
All: Bring previous test results, medication list, specific concerns

Timing

Best timing for specialty appointments?

Gynecology: Non-menstrual days preferred, specific cycle days for fertility
Dermatology: Any time, but morning for accurate skin assessment
Urology: Morning for urine tests
Availability: Specialists available specific days - call for schedule
Wait time: May be longer than general clinic

Pricing

Specialty consultation and procedure costs?

Consultation: ₦8,000-₦15,000 depending on specialist
Procedures: Varies widely (cryotherapy ₦10,000, biopsies ₦25,000+)
Packages: Available for chronic condition management
Follow-ups: Reduced rate for ongoing care
Insurance: Not accepted, detailed receipts provided

Results & Follow-up

Treatment plans and follow-up schedules?

Treatment plans: Personalized based on diagnosis
Medications: Prescribed as needed, some available at clinic
Procedures: May be scheduled for later date
Follow-up: Typically 2-4 weeks for assessment
Chronic conditions: 3-6 month follow-up schedule
Referrals: To hospitals if surgery/specialized care needed

Availability

Specialist availability and appointment needs?

Appointments: Required for all specialists
Gynecologist: Tuesday, Thursday, Saturday
Dermatologist: Wednesday, Friday
Urologist: Monday, Thursday
Wait time: 1-2 weeks for routine, sooner for urgent
Tele-specialty: Available for follow-ups

Specialty Care Pricing
Gynecology Consultation
₦10,000
Dermatology Consultation
₦8,000
Urology Consultation
₦10,000
STI Screening & Consultation
₦12,000
Pap Smear & Consultation
₦15,000
Cryotherapy (warts/moles)
From ₦10,000
Skin Biopsy
From ₦25,000
IUD Insertion/Removal
₦20,000

Need More Specific Information?

Contact us directly for personalized guidance based on your specific health needs.