Frequently Asked Questions

Mascot Healthcare Clinic is a comprehensive outpatient healthcare facility located in Akoka, Lagos. We provide walk-in clinic services, ultrasound scans, laboratory testing, telemedicine consultations, and preventive health checks. Our clinic is designed to offer accessible and quality healthcare to individuals and families in Lagos mainland and surrounding areas.

Our clinic is open:

• Monday - Saturday: 9:00 AM - 5:00 PM
• Sunday and Public Holidays: Closed

We accept walk-in patients throughout our opening hours. No appointment is needed for most services.

No, you do not need an appointment for most services. Mascot Healthcare operates as a walk-in clinic, meaning you can visit anytime during our opening hours to see a doctor. However, for specialized services or if you prefer a specific time, you can schedule an appointment via WhatsApp, through the online booking portal or phone call.

Average wait time is typically 5-20 minutes during regular hours.

Our clinic in Akoka serves patients from across Lagos, including:

We're conveniently located at No 52 Sholanke Street, Akoka, Lagos.

We offer a comprehensive range of outpatient medical services including:

• Walk-In Clinic: General consultations and treatment for acute and chronic conditions
• Ultrasound Scans: Pregnancy/pelvic, abdominal, breast, and other scans
• Laboratory Testing: Blood tests, urine tests, STI screening, and more
• Health Screening Packages: Comprehensive health checkups
• Specialized Care: Gynecology, dermatology, urology, and STI treatments
• Preventive Care: Health education and wellness counseling

We provide care for urgent but non-life-threatening conditions such as:

• Fevers and infections
• Minor injuries and wounds
• Acute pain (headache, abdominal pain, etc.)
• Respiratory infections, Mild Asthma
• Urinary tract infections
• Skin conditions and rashes

For life-threatening emergencies (chest pain, severe bleeding, difficulty breathing, stroke symptoms, major trauma), please proceed immediately to the nearest hospital emergency department or call emergency services.

Yes, we offer primary women's health services including:

• Routine gynecological consultations
• Pregnancy care and counseling
• Prenatal care and ultrasound scans
• Contraceptive counseling, implants and IUDs (insertion or removal)
• Menstrual disorder management
• STI screening and treatment
• Breast health assessments
• Pap smears and cervical cancer screening

We also offer a specialized Antenatal Self-Care App for personalized pregnancy tracking.

We don't admit or take delivery, we don't run antenatal and we don't perform surgery.

We don't have these services for now

We offer a wide range of laboratory tests including:

Most test results are available within 24-48 hours. Some specialized tests may take longer.

Our walk-in clinic process is simple and straightforward:

1. Arrive at the clinic during opening hours (Mon-Sat, 9AM-5PM)
2. Register at reception - you'll need to provide your name and contact information
3. Wait for your turn - average wait time is 5-20 minutes
4. See the doctor for consultation and examination
5. Get the breakdown and invoice for consultation and/or treatment fee
6. Receive treatment/prescription or schedule additional tests if needed
7. Make payment for services rendered

No prior appointment is needed for most services.

To ensure a smooth visit, please bring:

• Previous medical records if available (test results, prescriptions, etc.)
• List of current medications including supplements
• Payment method (cash, card, or bank transfer)
• For ultrasound scans: Come with a full bladder for abdominal/pelvic scans unless instructed otherwise

Yes, you can certainly come with family members. We offer:

• Family consultations - multiple family members can see the doctor
• Family registration card (₦2,000) that covers all family members.
• Child-friendly environment for pediatric care
• Privacy maintained during individual consultations

If multiple family members need to see the doctor, they will be attended to individually to ensure privacy and proper attention to each person's health concerns.

Under Nigerian law and medical ethics, every patient is entitled to the following rights when receiving healthcare:

• Right to respectful and dignified care without discrimination
• Right to privacy and confidentiality of medical information and consultations
• Right to informed consent before examinations, tests, or treatment
• Right to clear information about diagnosis, treatment options, risks, and costs
• Right to refuse or discontinue treatment, except where legally restricted
• Right to emergency care without delay
• Right to access personal medical records in accordance with the law
• Right to a safe and clean healthcare environment

These rights are supported by the Nigerian Constitution, the National Health Act (2014), and professional medical ethics. Healthcare providers are legally and ethically required to respect and protect these rights at all times.

We maintain strict safety protocols to protect our patients and staff:

• Regular sanitization of all surfaces and equipment
• Hand sanitizing stations available throughout the clinic
• Face masks are recommended for patients with respiratory symptoms
• Temperature checks for all patients and staff

If you have fever, cough, or other symptoms, please inform our staff immediately upon arrival.

Our consultation fees are transparent and affordable:

• Walk-In Consultation: Starting from ₦5,000
• Registration Card (New Patient): ₦1,000
• Family Registration Card: ₦2,000 (covers all family members)
• Telemedicine Consultation: ₦40,000

These fees cover the doctor's consultation only. Additional charges apply for tests, medications, or procedures.

Ultrasound scan prices vary by type:

• Abdominal Ultrasound: ₦9,000
• Pregnancy/OB Scan/Pelvic Ultrasound: ₦7,000
• Breast Ultrasound: ₦12,000
• Other specialized scans: Price varies (please confirm here)

The above prices are subject to change in the future. Scan prices include the procedure and a printed report with images. Doctor's consultation fee is separate if needed.

Currently, we do not accept health insurance or HMO plans. We operate on a fee-for-service basis where patients pay out-of-pocket for services rendered.

We accept various payment methods for your convenience:

• Cash (Naira)
• Naira Debit Cards (Visa, MasterCard, Verve)
• Bank Transfer (to our corporate account)
• POS available at the clinic

All payments are made before services are rendered.

Note: We do not accept cheques or payment on credit.

We offer a comprehensive range of ultrasound scans including:

Preparation depends on the type of scan:

• Abdominal Ultrasound:
  • Fast for 6-8 hours before the scan (water is allowed)
  • Come with a full bladder - drink 4-5 glasses of water 1 hour before and don't urinate
• Pelvic/Obstetric Ultrasound:
  • Come with a full bladder
  • For transvaginal scans, bladder should be empty
• Kidney/Bladder Ultrasound:
  • Come with a full bladder
• Breast/Thyroid/Scrotal Ultrasound:
  • No special preparation needed

If you have specific instructions from your doctor, please follow those. Wear comfortable, loose-fitting clothing that allows easy access to the area being scanned.

You will receive your ultrasound results immediately after the scan. Our process includes:

• Real-time explanation: Our sonographer or doctor will explain key findings during the scan
• Printed report: You'll receive a detailed written report with images
• Doctor's review: Our doctor will review the findings with you and provide recommendations
• Digital copies: We can provide digital images via email or WhatsApp upon request

The entire process typically takes 30-45 minutes depending on the type of scan. For complex cases, additional review time may be needed.

Yes, ultrasound is considered safe during pregnancy when used appropriately.

Key points about ultrasound safety:

• Ultrasound uses sound waves, not radiation (unlike X-rays)
• It has been used in pregnancy for over 50 years with no known harmful effects
• Routine pregnancy scans are brief and focused
• All our equipment is regularly maintained and calibrated
• Our sonographers are trained and experienced in obstetric scanning

The benefits of ultrasound in monitoring fetal development and detecting potential problems far outweigh any theoretical risks. We recommend following your doctor's advice regarding the timing and number of scans during pregnancy.

Our telemedicine service allows you to consult with a doctor remotely via chat or phone call. Here's how it works:

1. Book an appointment: Register and login on the website
2. Make payment: Select a subscription plan of your choice
3. Select your preferred schedule: We'll confirm your appointment and provide connection details
4. Connect at scheduled time: Use the provided link for video call or receive a phone call
5. Consult with doctor: Discuss your health concerns (15-30 minute consultation)
6. Receive recommendations: Get diagnosis, treatment plan, and prescriptions if needed
7. Follow-up: Schedule in-person visit if needed for tests or procedures

Telemedicine is suitable for many non-emergency conditions including:

Conditions that require physical examination, emergency care, or procedures must be seen in person.

Yes, our doctors can prescribe medications during telemedicine consultations when appropriate.

Our prescription process includes:

• Assessment: Doctor evaluates your condition based on symptoms and medical history
• Prescription: If medication is needed, doctor will prescribe appropriate treatment
• Digital prescription: Sent via WhatsApp or email with details of medication, dosage, and instructions
• Pharmacy options:
  • You can purchase from any pharmacy of your choice
  • For controlled substances, in-person visit may be required
• Follow-up: Doctor will advise when follow-up is needed, either via telemedicine or in-person

Certain medications that require physical examination or monitoring may not be prescribed via telemedicine.

For a smooth telemedicine experience, you'll need:

• Device: Smartphone, tablet, or computer with camera and microphone
• Internet connection: Stable internet (minimum 3G/4G for video calls)
• Software: WhatsApp for video calls (preferred) or Zoom/Google Meet
• Quiet space: Private, well-lit area for the consultation
• Preparation:
  • List of symptoms and concerns
  • Current medications and supplements
  • Previous medical records if available
  • Weight and blood pressure readings if possible
  • Pen and paper to take notes

If you're not comfortable with video calls, we also offer consultations via phone call. Test your equipment before your scheduled appointment time.

Our clinic is located at:

Mascot Healthcare Clinic
No 52 Sholanke Street
Akoka, Lagos, Nigeria

Landmarks:

• Near Akoka Central Mosque
• University of Lagos (UNILAG) Main Gate
• Off Chemist junction, St finbarrs road
• Off Bajulaye junction, Shomolu

How to find us:

• If using Google Maps, search for "Mascot Healthcare Clinic Akoka"
• From Yaba: Take a bus going to Unilag gate, from Unilage gate, Keke going to No 52, Sholanke street
• From Bariga: Take a keke straight to Chemist junction, the road inwards leads to Shobande street, then to Sholanke street
• From Shomolu/Onianu: Take a keke/bus straight to Bajulaye junction,then take keke going to Sholanke street
• We have a visible signboard at the entrance

Get Directions on Google Maps

You can contact us through multiple channels:

• Phone Call: 0816 586 6252 (during opening hours)
• WhatsApp: 0903 185 8761 (preferred for quick questions)
• Email: [email protected]
• Social Media:
  • Facebook: Mascot Healthcare
  • Instagram: @mascothealthcare
  • Twitter: @mascothealthng
• In-person: Visit us during opening hours (Mon-Sat, 9AM-5PM)

Response times:

• WhatsApp: Usually within 15-30 minutes during business hours
• Phone calls: Answered during opening hours
• Email: Within 24 hours
• Social media messages: Within 24 hours

Yes, we have limited parking space available for patients.

Parking details:

• On-site parking: Limited spaces directly in front of the clinic (first-come, first-served)
• Street parking: Available along Sholanke Street (free, but can get busy during peak hours)
• Accessibility: The clinic entrance is wheelchair accessible with ramp access
• Alternative parking: Nearby parking options at Shobande street (2-minute walk)

Parking tips:

• Arrive early if you need on-site parking
• Motorcycle parking is available on the street

Currently, we have one clinic location in Akoka, Lagos.

However, we serve patients from across Lagos and offer services that extend beyond our physical location:

• Telemedicine: Available to patients anywhere in Nigeria via online consultations
• Referral network: We work with trusted laboratories and specialists across Lagos
• Home services: We don't offer home visit services

Future expansion plans: We plan to open additional branches in the future as we grow. Follow us on social media for updates on new locations.

Areas we currently serve: While physically located in Akoka, our patients come from Yaba, Bariga, Shomolu, Pedro, Gbagada, Fola Agoro, Abule-Ijesha, Iwaya, Onike, Onipanu, Makoko, Igbobi, Palm-Groove, Fadeyi, Mushin, and other parts of Lagos.