PRIVACY NOTICE
Last updated: 10 November 2024.
This privacy
notice for Mascot healthcare Clinic Limited and for the purpose of the Notice
herein referred to as ("Company," "we,"
"us," or "our"), describes how and why we
might collect, store, use, and/or share ("process") your
information when you use our services ("Services"), such as :online registration portal for health
promotion, online consultations,medical product and services advice,
online community for health education, awareness, and promotion,
Questions or concerns? Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies and
practices, please do not use our Services. If you still have any questions or concerns,
please contact us at [email protected]
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice,
but you can find out more details about any of these topics by using our table
of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may
process personal information depending on how you interact with our
website , mobile application (MyDoctor) and other Services, the choices you make and the
features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We don't receive information
from public databases, marketing partners, social media platforms, and other
outside sources.
How do we process your information? We process your information to provide, improve, and
administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for
other purposes with your consent. We process your information only when we have
a valid legal reason to do so.
In what situations and with which parties do we share
personal information? We never share information in any
specific situations or with third parties.
What are your rights? Depending
on where you are located geographically, the applicable privacy law, such as the Nigerian Health Act 2014 and the Nigerian Data Protection Regulation 2019, may mean
you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by
contacting us. We will consider and act upon any request in accordance with
applicable data protection laws.
TABLE OF CONTENTS
1.
WHAT INFORMATION DO WE COLLECT?
2.
HOW DO WE PROCESS YOUR INFORMATION?
3.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
6.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
7.
HOW LONG DO WE KEEP YOUR INFORMATION?
8.
DO WE COLLECT INFORMATION FROM MINORS?
9.
WHAT ARE YOUR PRIVACY RIGHTS?
10.
CONTROLS FOR DO-NOT-TRACK FEATURES
11.
DO NIGERIAN RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12.
DO WE MAKE UPDATES TO THIS NOTICE?
13.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us:
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide
to us when you register on the services, express an interest in
obtaining information about us or our products and services, when you
participate in activities on the services, or otherwise when you contact us.
Sensitive Information:
We do not process sensitive information.
All personal information that you provide to us must be
true, complete, and accurate, and you must notify us of any changes to such
personal information.
Information automatically collected:
Some information such as your Internet Protocol (IP) address
and/or browser and device characteristics are not routinely collected when you visit our Services.
We don’t automatically collect certain
information when you visit, use, or navigate the Services. like your name or
contact information, device and usage information, such as your IP address,
browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when
you use our Services, and other technical information.
We only use functional cookies on our pages.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and
administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for
other purposes with your consent.
We process
your personal information for a variety of reasons, depending on how you
interact with our Services, including:
·
online registration portal for health
promotion and education, online consultations, product, and services advice, Online community for health education, awareness,
and promotion,
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- We don’t share your information with any third party
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We only use cookies to collect and store your
information only required for proper function of the website.
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
We don’t require your social login information.
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
We don’t transfer your information to any 3rd
party.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We
keep your information for as long as necessary to fulfill the
purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as
it is necessary for the purposes set out in this privacy notice, unless a
longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements) or upon request from the user to modify or delete such data.
When we have no ongoing legitimate business need to process
your personal information, we will either delete or anonymize such
information, or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion
is possible.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market
to children under 18 years of age.
We do not knowingly solicit data from or market to children
under 18 years of age. By using the Services, you represent that you are at
least 18 or that you are the parent or guardian of such a minor and consent to
such minor dependent’s use of the Services. If we learn that personal
information from users less than 16 years of age has been collected, we will
deactivate the account and take reasonable measures to promptly delete such
data from our records. If you become aware of any data, we may have collected
from children under age 18, please contact us at [email protected]
9. WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or deactivate your account at
any time.
If you are in Nigeria or outside Nigeria and you believe we
are unlawfully processing your personal information, you have the right to request for your data with us to be modified, anonymized or deleted
Withdrawing your consent: we are relying on your consent to process your
personal information, which may be express and/or implied consent
depending on the applicable law, you have the right to withdraw your
consent at any time. You can withdraw your consent at any time by using the deactivate button in your userpage or contacting us
by using the email [email protected]
However, please note that this will not affect the
lawfulness of the processing before its withdrawal nor, when applicable
law allows, will it affect the processing of your personal information
conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the
information in your account or terminate your account, you can
can terminate your account on your userpage, we will deactivate or delete your account
and information from our active databases. However, we may retain some
information in our files to prevent fraud, troubleshoot problems, assist with
any investigations, enforce our legal terms and/or comply with applicable legal
requirements.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not-Track ("DNT") feature or setting
you can activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage no uniform
technology standard for recognizing and implementing DNT signals has
been finalized. As such, we do not currently respond to DNT browser
signals or any other mechanism that automatically communicates your choice not
to be tracked online. If a standard for online tracking is adopted that we must
follow in the future, we will inform you about that practice in a revised
version of this privacy notice.
11. DO NIGERIAN HAVE SPECIFIC PRIVACY RIGHTS?
Yes,
if you are a resident of Nigeria, you are granted specific rights regarding
access to your personal information as stipulated by the appropriate laws..
Nigeria Data Protection Regulation permits our users who are
Nigeria residents to request and obtain from us, information about categories
of personal information (if any) we disclosed to third parties for direct
marketing purposes and the names and addresses of all third parties with which
we shared personal information. If you would like to
make such a request, please send us an email at [email protected]
If you are under 18 years of age, reside in Nigeria, and
have a registered account with us, you have the right to request removal
of unwanted data that you publicly post on the Services. To request removal of
such data, please contact us using the contact information provided below and
include the email address associated with your account and a statement that you
reside in Nigeria. We will make sure the data is not publicly displayed but please be aware that the data may not be completely or
comprehensively removed from all our systems (e.g., backups, etc.).
12. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay
compliant with relevant laws.
We may update this privacy notice from time to time. The
updated version will be indicated by an updated "Revised" date
and the updated version will be effective as soon as it is accessible. If we
make material changes to this privacy notice, we may notify you either by
prominently posting a notice of such changes or by directly sending you a
notification. We encourage you to review this privacy notice frequently to be
informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you
may email us at [email protected]
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?
Based on the applicable laws of Nigeria and the NDPR, you have
the right to request access to the personal information we collect from you,
change that information, or delete it. To request to review, update, or
delete your personal information, please contact us at:
Mascot Digital Healthcare:
Email: [email protected]
You can also update or delete your acoount information under account options of your dashboard. This option is accessible on the app and website login